Returns & Exchanges
At Scratch Repair, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day hassle-free return window for all unworn items. If your garment doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or a full refund.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the original items with all tags attached back into the original shipping box or a secure mailer to ensure they are protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will notify you once your return has been processed and your refund is on the way.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing